Almost Perfect (but not quite)

I have dealt with hacico for several years and the company's service is almost always excellent. There is a problem the company would do well to fix. Shipping time is invariably stated to be 3-4 days and on three occasions it has not been. This was due to lack of stock in Hamburg. On no occasion was I told there was no stock. I had to email the company to ask or just sit and wait with no idea when my order would arrive. Customers should be told. Apart from that problem, everything has been excellent and, for at least as long as the UK remains in the EU and part of the customs union, I hope to continue to be a customer.