AUSGEZEICHNET.org
Handarbeitswaren.de OHG has received 2600 verified customer reviews on AUSGEZEICHNET.org in total, with an overall average of 4,93 out of 5,00. In the last 12 months, 147 reviews were added: 139 of them positive (94.6 %), 6 neutral (4.1 %) and 2 negative (1.4 %). Customers particularly praise Handarbeitswaren.de OHG for Fast delivery, High product quality and Friendly and helpful customer service.
Most frequently named strengths across 147 reviews from the last 12 months.
Across 147 reviews from the last 12 months.
Liebe Ilonda
Es tut uns leid, dass Sie so lange auf Ihr Garn warten mussten.
Aufgrund Lieferschwierigkeiten des Herstellers kam es zu dieser ungewöhnlich starken Verzögerung. Um Ihnen entgegen zu kommen, haben wir Ihnen daraufhin die restliche Bestellung bereits vorab geschickt und auch das fehlende Garn wurde Ihnen ohne zusätzliche Versandkosten zugeschickt sobald es bei uns eintraf.
Leider erschien durch einen technischen Fehler bei DHL keine Versandverfolgungsnummer in ihrer E-Mail. Diese haben wir Ihnen, nachdem Sie uns darauf hingewiesen haben, sofort mitgeteilt.
Wir hoffen Ihre bestellte Wolle ist mitlerweile bei Ihnen eingetroffen und entspricht Ihren Vorstellungen. Wir bitten um Entschuldigung für diese Unanehmlichkeiten
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Dear Ilonda
We are sorry that you had to wait so long for your yarn.
Due to delivery problems of the manufacturer it came to this unusually strong delay. To accommodate you, we then sent you the rest of your order in advance and the missing yarn was also sent to you as soon as it arrived without any additional shipping charges.
Unfortunately, due to a technical error at DHL, no shipping tracking number appeared in their email. We provided this to you immediately after you pointed it out to us.
We hope your ordered wool has arrived in the meantime and meets your expectations. We apologize for this inconvenience.
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