delivery address and handy number missing from the parcel

I get ARTHRO PRO for several years now and are very satisfied with it. Several people, including my rehab doctor, started use ARTHRO PRO based on my recommendation. There is only one problem: the delivery servis, DPD, keeps notifying me, that my delivery address and phone number is not provided by the seller, and therefore I have to communicate with them to have the parcel delivered, and this postpones the delivery. The delivery address and phone number are included in my contact information on your website.