Heaven Spa // Frankfurt


gut
3.83 / 5.00

6 Bewertungen


Heaven Spa // Frankfurt
Franklinstraße 65
60486 Frankfurt

Tel.: 069 770 155 2500
Fax:

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Bewertung für: Heaven Spa // Frankfurt

Pure Disappointment

Hi, I would like to share with you my terrible experience at Heaven Spa and to apply for a reimbursement of my tickets. I confess I do not normally go to 4 star Hotels but I did not expect such a bad treatment. I went to your Spa for my hot stone massage and your staff was incredibly rude (laughing at me) because I did not reserve a slot via phone. Also, your staff did not know English fluently, which is a basic requirement to work in a Hotel. To be honest, I never book massages in 5 star Hotels but I understand it can be necessary (not mentioned in the website booking process). What I do not understand though is the way I have been treated by your staff, totally unprofessional. In addition, I was told that I have to book an appointment 4 weeks before the treatment minimum. As an employee of Deutsche Börse Group, I do not feel capable to recommend your Spa to my colleagues. I hope it was just a misunderstanding. Could you please reimburse my tickets below? 3753-4200-4068 5782-6339-7393 Let me know, At your disposal for further information, Thanks, Regards, Alessio Pietrobono

von Alessio Pietrobono am 09-04-2017   (1/5)