Jamoona.com
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Order not yet dispatched even after 8 days
Rajiv Kumar
I ordered on 26.11.2021 and made the payment through paypal on the same day. Now after 8 days, my items are not even dispatched, and I do not know when I will receive them. I sent an email to Jamoona enquiring about my oder status, but I just received a standard reply on 01.12.2021 saying "The parcel is currently being processed and the current dispatch time is 4-5 working days.". I do not expect such a reply after 5 days of ordering. I regret my decision now to order from Jamoona. Vey bad service.
Jamoona.com
https://www.jamoona.com
Dear Rajiv,
Thank you for your feedback.
We are very sorry to hear that you were dissatisfied with our service and the processing time of your last order.
We can understand that the long waiting time for the goods ordered is very annoying.
During the Black Week Sale, we have received a large number of orders and unfortunately, we weren't able to dispatch all the parcels on time.
We would like to apologize for this!
As a small compensation for the inconvenience caused, we have sent you a discount code that you can redeem for a future order.
We hope to welcome you again as a customer in our shop and to convince you of a better service this time.
Best regards, Team Jamoona