Worst customer support
I initiated a payment over giro pay and there was an error in the payment. The payment of Jamoona is very unprofessional. The amount was booked twice. I contacted customer support and gave them all the proof of double payment. They kept on denying it. They emailed me to contact their service providers Giropay and Mollie. 1. It's your job to give the consumer a seamless checkout process. If there is a double payment you need to contact the service providers and talk with them. We as consumer don´t know these processes and workflow. We don´t have a service agent who will take the queries. 2. My job is at my company and not yours to clear the mess you have in the checkout process. "Please contact Giropay" was the first reply I got. Suddenly, I got a reply now I need to contact some Mollie. WHAT THE HELL????? Am I your emplyoee or what? Worst service and customer experience. NEVER AGAIN!!!!!!!!!
We are truly sorry to hear about the negative experience you had with our customer support team. We understand that a seamless checkout process is crucial for any transaction, and we deeply regret that we failed to provide you with that.
We apologize for any inconvenience caused by the double payment issue that you faced, and we understand your frustration in dealing with the situation. However, please understand that as a payment provider, we work with third-party service providers like Giropay and Mollie to process payments, and in some cases, we may need to involve them to resolve payment-related issues.
We understand that you expected a more proactive approach from our customer support team, and we apologize for any miscommunication that may have occurred during the resolution process. We take your feedback seriously, and we will do our best to improve our processes and ensure that such issues do not occur in the future.
We would like to assure you that we value our customers and their satisfaction is of utmost importance to us. We hope that you can give us another chance to serve you in the future and regain your trust.
If there is anything else we can do to assist you, please do not hesitate to contact us.