MAX Trader GmbH
4,91 / 5,00

Basierend auf 174.278 Bewertungen

1,00
1,00 / 5,00

No product delivery even after 3 weeks, terrible customer support, try to contact during 12 days in a row

Very bad service. I bought the product 2 weeks ago(but on the website it was few days for delivery), and I have not received it yet. Worst-case scenario here is the following: I made a few calls to them every day(11 days in total already), and the only middle company call service company is in between and told me, "We're not MaxTrader; we only send emails to them". After 12 days: no calls back, no emails back, nothing. To be honest, very bad service, like customer service as well too. I expected something better.
Antwort von MAX Trader GmbH auf diese Bewertung.

We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.

We understand how disappointing it is to wait much longer than expected, especially when you have also had difficulty getting an update. Once a parcel has been handed over to the carrier, we unfortunately have only limited influence over the delivery process. However, this does not change our responsibility to support you.

We will contact you directly to clarify the situation, investigate what happened with your shipment, and work with you to find a satisfactory solution as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

MAX Trader GmbH https://www.ausgezeichnet.org/media/652e36c2e78c7c74445c7fd6

MAX Trader GmbH

4,91 / 5,00

Basierend auf 174.278 Bewertungen

Diese 1-Sterne-Bewertung für MAX Trader GmbH wurde am 16.07.2026 auf AUSGEZEICHNET.org verifiziert. Das Unternehmen hat eine Gesamtbewertung von 4,91 von 5 Sternen, basierend auf 174.278 Bewertungen.

Valerii
1 / 5

No product delivery even after 3 weeks, terrible customer support, try to contact during 12 days in a row

Very bad service. I bought the product 2 weeks ago(but on the website it was few days for delivery), and I have not received it yet. Worst-case scenario here is the following: I made a few calls to them every day(11 days in total already), and the only middle company call service company is in between and told me, "We're not MaxTrader; we only send emails to them". After 12 days: no calls back, no emails back, nothing. To be honest, very bad service, like customer service as well too. I expected something better.
Antwort von MAX Trader GmbH auf diese Bewertung.

We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.

We understand how disappointing it is to wait much longer than expected, especially when you have also had difficulty getting an update. Once a parcel has been handed over to the carrier, we unfortunately have only limited influence over the delivery process. However, this does not change our responsibility to support you.

We will contact you directly to clarify the situation, investigate what happened with your shipment, and work with you to find a satisfactory solution as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

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