Rating guidelines from AUSGEZEICHNET.org
(Status: February 2026))

Customer reviews at AUSGEZEICHNET.org


AUSGEZEICHNET.org is an independent and objective review platform with the goal of increasing transparency on the internet and improving customer service. Reviews on the platform consist of a star rating for the service provided as well as a written experience report.


Note on the authenticity of reviews:


Reviews are not checked against a specific transaction before publication; unverified posts may therefore also come from non-customers. AUSGEZEICHNET.org uses the “Verified” label for reviews that were submitted at the invitation of a company (e.g., via Review Collector) or as a result of a manual receipt/proof check by our team.

Right to review (audit reservation): Notwithstanding the above note, AUBII reserves the right to review ratings at any time—especially on a random basis or in response to specific triggers (e.g., reports, irregularities, or complaints)—for compliance with these guidelines, authenticity, and legal admissibility. For this purpose, AUBII may request suitable evidence (e.g., order or service records). There is no general obligation to proactively monitor content.



General information


Write a review

  • Review personally: Share only your own experiences. Do not post reviews on behalf of third parties.
  • Review in detail: Describe the service accurately, but do not publish any personal data (names of employees, phone numbers, etc.).
  • Review honestly and fairly: Stick to the facts. Objective criticism is welcome; abusive criticism (“Schmähkritik”) or false statements of fact are not permitted.
  • No purchased reviews: Reviews submitted in return for payment or other benefits, or on behalf of third parties (“purchased reviews”), are not permitted.

What can be reviewed

The AUSGEZEICHNET.org service includes both company reviews and product reviews.

  1. Company reviews: These refer to the overall service, the shop, or the provider (e.g., delivery time, customer service, availability).
  2. Product reviews: These refer to the specific characteristics of a product or an individual service.

Special provisions for product reviews

  • No mediation procedure: In the case of negative product reviews or reviews perceived as unjustified, no conciliation/mediation procedure is carried out. AUSGEZEICHNET.org does not provide mediation between the customer and the company in this context.
  • Reporting function Product reviews can only be reported as “inappropriate”. After a report is submitted, our team checks the post for compliance with the rules and decides, depending on the circumstances, whether to delete it or keep it published (continued publication).
  • Transaction assignment: For product reviews, a direct assignment to a specific transaction can technically only be ensured by the shop operator itself.


Negative reviews and mediation

Not all experiences are positive. Negative reviews serve quality assurance.

  • Company reviews: To support a solution in the event of problems, AUSGEZEICHNET.org offers a conciliation/mediation procedure for company reviews in order to mediate between the parties.
  • Product reviews: As stated above, a mediation procedure is excluded here.


Deletion of reviews

Reviews may in particular be deleted by AUSGEZEICHNET.org or their visibility may be restricted if:

  • they violate these guidelines or legal provisions,
  • they constitute demonstrably false statements of fact, manipulation, or spam,
  • in the case of verified reviews, proof of having used the service is not provided (upon request),
  • the reviewing person objects to the (potentially required) disclosure of evidence in the context of a review/audit or a mediation procedure,
  • there are indications that the review was posted on behalf of third parties or in return for compensation (“purchased reviews”). AUBII reserves the right to review reviews in any case (randomly or based on cause) and to request evidence for this purpose.


Conditions for leaving a review


1. Providers and scope of assessment guidelines

1.1. The provider of the service is AUBII GmbH, Große Bleichen 21, 20354 Hamburg (hereinafter “AUBII”). These guidelines govern the use of the review system.

1.2. Deviating terms and conditions of the user are not recognized. By submitting a review, the user accepts these guidelines.

2. Verification and access data

2.1. Users must be at least 18 years of age.

2.2. Data must be provided truthfully. The use of unlawful pseudonyms is prohibited.

2.3. AUBII reserves the right to reject the verification of a user without stating reasons.


3. Services and contract term


(Updated version in accordance with modern consumer law)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us (AUBII GmbH, GroĂźe Bleichen 21, 20354 Hamburg, email: [email protected]) by means of a clear statement of your decision.


4. Usage rights and content


4.1. The user grants AUBII a simple (non-exclusive), unlimited right in time and territory to use the content on the platform and on partner sites (e.g., for display in search engines).

4.2. The consideration for granting these rights is provided by making the platform available.

4.3. The user has no entitlement to the publication or permanent availability of a review. AUBII may reject, shorten, technically format, or—where necessary—remove content, in particular in the event of violations of these guidelines, legal risks, or justified doubts regarding authenticity.


5. Prohibited content and conduct


In particular, the following are prohibited:

  • content that violates criminal laws,
  • insults, abusive criticism, defamation,
  • infringement of third-party copyright or trademark rights,
  • advertising for third-party offers or spam,
  • publication of private data of third parties,
  • Automated extraction/misuse: It is prohibited to automatically read, scrape, store, modify, forward, or otherwise process data or content from the platform (regardless of whether supported manually or fully automated).
  • Malicious code: Introducing viruses, trojans, scripts, or other malicious code is prohibited.
  • Spam communication: Sending spam emails in connection with the service is prohibited.

6. Special features of the mediation procedure (company reviews)


For company reviews, a mediation procedure may be initiated. The user is obliged to cooperate in clarifying the matter to the extent possible (e.g., by providing proof of the business contact). If the user does not respond to a corresponding request within 14 days, the review may be removed.
Where necessary for clarification, AUBII may make requested evidence available to the affected company in an appropriate form (possibly partially redacted). If the user objects to the disclosure required for this or fails to cooperate within 14 days, the review may be removed or the verification status may be withdrawn.


7. Operator liability, user responsibility


7.1. AUBII is liable without limitation for intent and gross negligence. In cases of slight negligence, AUBII is liable only for the breach of essential contractual obligations.

7.2. In accordance with the Digital Services Act (DSA), AUBII is responsible for third-party content (reviews) only from the point in time at which it becomes aware of a specific legal infringement. There is no proactive monitoring obligation.

7.3. User responsibility and indemnification The user is solely responsible for their reviews and other content. The user shall indemnify AUBII against third-party claims asserted due to unlawful content or infringement of third-party rights (e.g., personality rights, copyright, or trademark rights), including reasonable costs of legal defense.


8. Data protection


Information on the processing of personal data can be found in our separate privacy policy.


9. Final provisions


9.1. The law of the Federal Republic of Germany shall apply.

9.2. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.

9.3. Amendments to these guidelines

AUBII may amend these guidelines provided this is reasonable for the user and announced in good time. If the user does not object within 14 days after receipt of the amendment notice in text form, the amendments shall be deemed accepted. In the event of an objection, AUBII may terminate the user relationship. Amendments that expand the scope of the granted usage rights or create new material obligations require the user’s explicit consent.

9.4. Measures in case of violations

In the event of violations of these guidelines, AUBII may temporarily or permanently exclude users from use, remove reviews, and/or terminate the user relationship without notice for cause.

9.5. Modification/discontinuation of the service

AUBII may modify, restrict, or discontinue the service or individual functions. No claims for compensation arise in this respect; the user is responsible for any necessary data backup.

AUBII GmbH | AUSGEZEICHNET.org in February 2026