PETpoint-Charly GmbH - Customer Reviews & Ratings (2026)

PETpoint-Charly.com
4,83
Very Good
1.041 votes
5
93%
4
3%
3
0%
2
0%
1
3%
The percentage distribution is based on reviews at AUSGEZEICHNET.org
The overall rating of Very Good 4,83 / 5,00 is composed of:
  • ★
    AUSGEZEICHNET.org — Very Good 4,83 / 5,00 from 1.041 Reviews
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AI Insights

What customers say about PETpoint-Charly GmbH

PETpoint-Charly GmbH has received 1041 verified customer reviews on AUSGEZEICHNET.org in total, with an overall average of 4,83 out of 5,00. 1 of them were submitted in the last 12 months.

Sentiment distribution (AI analysis)

Across 1 reviews from the last 12 months.

Positive
0
Neutral
0
Negative
1
  AI-generated summary. May contain automated interpretation — verify for critical decisions.
How we verify reviews Updated 01.08.2026
1,00/5,00
Nataša Seksan Starešina
22.12.2020
Mrs.
At first everything seamed fine and part of my order (acctualy only one product) came in two days (in address I provided in Germany though. God knows how long would take them to deliver it to Croatia), but than the nightmare began. I was informed that the rest of my order was not available, althoug it was available in webshop of the time of shoping 30 November 2020 and I was able to put it in the cart and pai for it. The customer service replied immediately and asked me to wait for a while, which I did. But after 20 days of waiting I decided to go for some alternative products. Than the customer service purely and obviously started procrastination and for all my alternative choices first answred that they need to contact the warehouse, than they would tell me that there is no that product in stock and so on... I kindla asked them to provide me with the list of product that they acctualy have in stock to make it easier to choose, but no. The only thing they didi is to send me some e-mails with smiles and winks assuring me that the webshop is up to date.
The webshop is not up to date. Even today I can put in the cart the product I ordered 22 days ago for which they claim is not in stock to deliver. Some other (but rare) are clearly in red with the note not available.
Just horrible experience, such a wase of time and efforts, not to mention the money (I'm a professional groomer and the ordered goods are not something I need for fun).
PETpoint-Charly GmbH reply:

5,00/5,00
Marion
11.11.2020
Top!
Sehr schnell, sehr bemüht, sehr freundlicher Kontakt. Empfehlenswert!
PETpoint-Charly GmbH reply:

5,00/5,00
Geert
02.10.2020
Top service
Vielen Dank für den sehr reibungslosen und guten Service, den ich von Ihnen erhalten habe.
PETpoint-Charly GmbH reply:

5,00/5,00
neheim42
23.08.2020
Sehr Schnell
Sehr Schell der Versand kaufe auf jeden Fall wieder Danke
PETpoint-Charly GmbH reply:

5,00/5,00
Lina
02.07.2020
Super schneller Versand!
Direkt am nächsten Tag kam die Mail vom DHL dass das Paket bald da ist!
Sehr schnell und zuverlässig.
Danke für das Welpenschampo mein Pomeranian freut sich!
PETpoint-Charly GmbH reply:

5,00/5,00
B.Jung
22.06.2020
Bürsten tauschen
Hatte die falsche Bürste bestellt und dann per Email Bescheid gesagt , hatte die falsche Bürste noch nicht mal zurück geschickt ,da war die richtige Bürste schon da . Echt toller Kundendienst , kann ich nur empfehlen , bestelle da sehr gerne wieder .
PETpoint-Charly GmbH reply:

5,00/5,00
betty
29.04.2020
super preis- leistungsverhältnis spitzen produkte
hier läuft alles super, schnelle lieferung, gute beratung und super artikel
ich bin voll auf begeistert von dem shop
auch bei problemen promte hilfe von mir voll und ganz zu empfehlen.
PETpoint-Charly GmbH reply:

4,00/5,00
Jen
10.03.2020
Bürste u Leckerlies
Schneller Versand.
Die Leckerlies könnten für Katzen verkleinert werden :).
PETpoint-Charly GmbH reply:

5,00/5,00
Gitta
04.03.2020
Erstbesteller
Zum 1. mal bestellt, halt alles prima geklappt.
PETpoint-Charly GmbH reply:

5,00/5,00
Susi
03.03.2020
Sehr gut
Bin super zufrieden mit dem Futter..Morgens bestellt u den nächsten Tag war es schon da..
PETpoint-Charly GmbH reply:

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(PETpoint-Charly GmbH - Average: 4,83 / 5,00 from 1.041 votes)