Jamoona.com - Kundenbewertungen & Rezensionen (2026)

jamoona.com
4,61
Sehr Gut
3.206 Bewertungen
von hier, trustpilot.com
5
82%
4
10%
3
2%
2
1%
1
4%
Die prozentuale Verteilung basiert auf den Bewertungen bei AUSGEZEICHNET.org
Die Gesamtbewertung von Sehr Gut 4,61 / 5,00 setzt sich zusammen aus:
  • ★
    AUSGEZEICHNET.org — Sehr Gut 4,64 / 5,00 von 536 Bewertungen
    anzeigen →
  • T
    Trustpilot — Sehr Gut 4,60 / 5,00 von 2.670 Bewertungen
1,00/5,00
Chandan
07.03.2023
Worst customer support
I initiated a payment over giro pay and there was an error in the payment. The payment of Jamoona is very unprofessional. The amount was booked twice. I contacted customer support and gave them all the proof of double payment. They kept on denying it. They emailed me to contact their service providers Giropay and Mollie.

1. It's your job to give the consumer a seamless checkout process. If there is a double payment you need to contact the service providers and talk with them. We as consumer don´t know these processes and workflow. We don´t have a service agent who will take the queries.

2. My job is at my company and not yours to clear the mess you have in the checkout process. "Please contact Giropay" was the first reply I got. Suddenly, I got a reply now I need to contact some Mollie. WHAT THE HELL????? Am I your emplyoee or what?

Worst service and customer experience. NEVER AGAIN!!!!!!!!!

Jamoona.com antwortet:

Hey Chandan,

We are truly sorry to hear about the negative experience you had with our customer support team. We understand that a seamless checkout process is crucial for any transaction, and we deeply regret that we failed to provide you with that.

We apologize for any inconvenience caused by the double payment issue that you faced, and we understand your frustration in dealing with the situation. However, please understand that as a payment provider, we work with third-party service providers like Giropay and Mollie to process payments, and in some cases, we may need to involve them to resolve payment-related issues.

We understand that you expected a more proactive approach from our customer support team, and we apologize for any miscommunication that may have occurred during the resolution process. We take your feedback seriously, and we will do our best to improve our processes and ensure that such issues do not occur in the future.

We would like to assure you that we value our customers and their satisfaction is of utmost importance to us. We hope that you can give us another chance to serve you in the future and regain your trust.

If there is anything else we can do to assist you, please do not hesitate to contact us.

Best wishes
Nikita

5,00/5,00
Joy
02.03.2023
Klasse.
Die Lieferung war schnell. Ich bin zufrieden damit, hier einzukaufen.
Jamoona.com antwortet:

1,00/5,00
Lina Hana
01.03.2023
Stinkt rijst
Goedenmiddag jamoona
Order ID 237512
Ik heb 25 februari een zak rijst van 20 kg besteld. van jamoona web site, vandaag ontvangen, maar het stinkt heel erg, en op de zak zitten rattenkeutels. Ik ben echt van streek en wil de zak terugsturen, en ik ben helemaal niet blij met dit bestelling. Is het mogelijk om te weten hoe u het product kunt retourneren??
Gr . Lina hana
Jamoona.com antwortet:

1,00/5,00
star2593
10.02.2023
Torn rice packet and poor delivery service
I sometimes order rice from Jamoona and this happened before as well but at least I was notified with the package location. This time I waited the whole day for the package at home but there was no live location or anything, later in the evening I checked the DPD link and it said the package is collected. I was shocked I contacted Jamoona and they said the link say you picked up the package and enjoy your order. This was very annoying for me, then I contacted DPD and they said my package is at xyz packstation. And I picked the package but a lot of rice were spilled from the packet as there was a big cut in the bottom of package. I am not blaming them only but also the delivery service. I was really angry and annoyed by the whole situation, so I am not going to order again because I like to order to facilitate myself instead it becomes a headache for me.
Jamoona.com antwortet:

We are truly sorry for the negative experience you had with our delivery service. It is always our top priority to ensure that our customers receive their orders on time and in perfect condition. We understand how frustrating it can be to receive damaged products, and we apologize for the inconvenience caused.

We have taken note of your feedback regarding the poor delivery service and the torn rice packet. We assure you that we will take the necessary steps to ensure that this doesn't happen again in the future. We will be conducting an investigation to identify the root cause of the issue and will take appropriate action to prevent it from recurring.

We will work with our delivery partners to improve the accuracy and reliability of our tracking system.

Team Jamoona

1,00/5,00
Narendra
10.02.2023
Waited for 2 weeks and my oder Not delivered
Pathetic Service. Very unprofessional. I have waited for my order almost 15 days. Many emails and follow up calls every day new story.
After struggling for 15 days. I requested for refund, still have to wait few more days to get my money back.

Will not recommend to others.
Jamoona.com antwortet:

We apologize for the delay in delivering your order and the inconvenience it caused. We understand waiting for an extended period of time can be difficult.

Please know that we take your feedback seriously and are taking steps to prevent similar issues from happening again. We also apologize for any difficulties you experienced with the refund process.

Thank you for your patience and understanding. We hope to have the opportunity to serve you again in the future.

1,00/5,00
ABH
30.01.2023
Grocery delivered in torn/damaged packets inside the box
This is the second time in a row that jamoona delivered my articles with torn packets inside it. The daal that we ordered was completely torn in the packet and the daal was all over the place inside the delivery box. In my previous order the same happened with Atta. The Atta packet had a BIG blade cut in it all the atta was spilled over in the delivery box.

It seems that team responsible for the packing of the delivery box seem to be completely careless and irresponsible of what they are packing inside the box!! You guys seem to be completely disrespectful of the food groceries you are delivering to your customers.

Make sure that your delivered products are not having any torn or damaged packets and are packed properly (and respectfully)!
Jamoona.com antwortet:

We're sorry to hear about the damaged packets in your recent orders. We understand how frustrating and inconvenient this can be. We apologize for any inconvenience caused due to our careless packing. We assure you that we take this feedback seriously and we will make sure to improve our packing and handling process to ensure that such incidents don't occur in the future. We value our customers and their satisfaction is our top priority. We hope you'll give us another chance to make things right. TEAM JAMOONA

5,00/5,00
Rashmi
14.01.2023
Big Quantity
This Shop has the unusual big sizes as 10 and 20kg.
For us to restock it's the number one
Choice.

Delivery took 2 days.

Happy customer
Jamoona.com antwortet:

5,00/5,00
Tamang
10.01.2023
Amazing
I have to appreciate for the product as well as service. I would like to recommend and I will do buy in the future as well ☺️
Jamoona.com antwortet:

5,00/5,00
Vikranth
09.01.2023
Everything as expected
As always, the delivery was really fast, if you don't count the delay from the delivery service. But that's just what happens around Christmas and I didn't expect anything different. That would never be a reason for me to complain, especially since everything arrived here today in the usual high quality, undamaged.
Jamoona.com antwortet:

1,00/5,00
Sonal
08.01.2023
Quality of Product
We ordered Vegetables and Dry products, but we are unsatisfied with the Vegetables because it was not fresh and were totally uneatable.

We want to upload photos of products but I can not find any option.
Jamoona.com antwortet:

Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the unfresh vegetables. We take customer satisfaction seriously and will take appropriate action to address the problem.
Regarding the photos of the products, we apologize for the inconvenience, please send the photos of the products at [email protected] so that we can investigate further. We are happy to replace the rotten vegetables. We appreciate your feedback and will do our best to improve our service in the future.

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(Jamoona.com - Durchschnitt: 4,64 / 5,00 von 536 Bewertungen)